Duna

Complaints Procedure

Feedback & Complaints

At | Duna, we value your feedback. Your comments help us improve the care and service we provide.

How to Make a Complaint

You can raise a concern or complaint in person, by phone, by email, or in writing.
We will acknowledge your complaint within 3 working days.
A full response will normally be provided within 20 working days.

What You Can Expect

Your complaint will be taken seriously, treated confidentially, and investigated fairly.
You will receive clear communication throughout the process.
We use all complaints as an opportunity to learn and improve our services.

If You’re Not Satisfied

If you are unhappy with our response, you can ask for a review by our Clinical Lead/Director.

If still unresolved, you can contact: